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Cancellation Policy
Please take the time to read the following cancellation policy.
We understand that it is not always possible to give us 24 hours’ notice of cancellation. We will always try to fill your appointment slot to avoid charging a cancellation fee, unfortunately this is not always possible at short notice.
Butterflies Beauty Ltd require a 24 hours’ notice of any cancellation. If this is not adhered to, we will charge 50% of the appointment cost to cover staff wages and loss of earnings. If this fee is not paid then we will require full payment upfront for any future bookings made.
Please do not use social media messaging to cancel an appointment, we cannot guarantee we will pick up the message. Please call 07563 202608 or email ann@butterfliesbeauty.uk.
Online Booking
We will take a deposit of 50% at the time of booking an online appointment with us. Booking fee deposit’s will be deducted from your final bill. All booking fee deposits are non-refundable. Failure to give the full 24 hours’ notice will unfortunately result in the deposit being lost. Should you give the minimum of 24 hours’ notice any deposit paid will transfer to another appointment or will remain on the clients account to spend at a later date on treatments or products.
Refund Policy
Your satisfaction is our highest priority. If you are not completely contented, please let me know during your treatment or within 24 hours after the service has been performed. We are committed to making any needed corrections if there was fault on our side, if we cannot solve the issue then we will offer you a refund within 5 working days.
Medical Conditions/Pregnancy
Please inform us of any medical conditions you may have, including pregnancy, at the time of booking, as some treatments may not be suitable for you. Skin patch tests will need to be preformed for all new clients/or existing clients having a new tinting or chemical service 48 hours prior to your appointment.
This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of: